FAQ – Simmerly Home


Orders & Shipping

Q: Where do you ship?
A: We currently ship to the United States, Canada, and the United Kingdom. As we grow, we hope to expand to more countries in the future.

Q: How much is shipping?
A: Many of our items include free fast shipping on eligible orders. Any shipping costs (if applicable) will be clearly shown at checkout before you complete your purchase.

Q: How long will my order take to arrive?
A: Most orders are processed within 1 business day.
Typical delivery times are:

  • United States: usually 2–5 business days

  • Canada & United Kingdom: usually 3–7 business days

Delivery times can vary based on your exact location, carrier delays, or holidays, but we always aim to get your order to you as quickly as possible.

Q: Will I receive tracking information?
A: Yes. Once your order ships, you’ll receive a shipping confirmation email with a tracking number, so you can follow your package all the way to your door.

Q: Do you ship to PO boxes or APO/FPO addresses?
A: In many cases, yes, but it may depend on the carrier used for your order. If you have a specific address type, feel free to contact us before ordering at info@homedecorhubs.com.

Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return window on eligible items. If you’re not happy with your purchase, you can request a return within 30 days of receiving your order, as long as the item is:

  • unused and undamaged,

  • in its original packaging,

  • and accompanied by proof of purchase (your order confirmation email is sufficient).

Full details can be found in our Refund & Return Policy page.

Q: Are returns free?
A: For many eligible orders, we aim to make returns as easy as possible and may provide a prepaid return label. In some situations (for example, depending on the item or location), return shipping costs may apply.
Return shipping details will be clarified when you contact us about your return.

Q: How do I start a return?
A: Please email us at info@homedecorhubs.com with:

  • your order number,

  • the item(s) you’d like to return,

  • and the reason for the return (for example: not what I expected, arrived damaged, wrong item, etc.).

We’ll review your request, confirm eligibility, and send you next steps, including the return address and, if applicable, a return label.

Q: What if my item arrives damaged or incorrect?
A: We’re very sorry if that happens. Please contact us as soon as possible at info@homedecorhubs.com and include:

  • clear photos of the product,

  • the packaging,

  • and the shipping label.

We’ll evaluate the issue and work to make it right — whether that means a replacement, a refund, or another solution.

Q: When will I receive my refund?
A: Once we receive and inspect your return, we’ll notify you if your refund has been approved. If approved, your refund will be issued to your original payment method, typically within 5–10 business days.
Please remember that your bank or card issuer may take additional time to process the refund.

Products & Care

Q: Are your knives and cookware dishwasher safe?
A: Many of our products are dishwasher safe, and this will be clearly noted on each product page.
Even when items are labeled dishwasher safe, we generally recommend hand washing and drying knives and cookware to help extend their life and keep them looking their best.

Q: Where can I see details about materials and features?
A: Each product page includes information about:

  • materials (stainless steel, nonstick coating, glass, wood, etc.),

  • sizing and capacity,

  • and key features like nonstick, oven safe, induction compatible, airtight, or dishwasher safe.

If you’re unsure about a specific product, you can always email us at info@homedecorhubs.com and we’ll be happy to help.

Q: Do your products come with a warranty?
A: Some items may include a manufacturer’s warranty, which will depend on the product and brand. If you receive a product that is defective or fails unusually quickly under normal use, please contact us with your order number and photos, and we’ll do our best to assist you.

Orders & Payments

Q: What payment methods do you accept?
A: We use Shopify’s secure checkout and accept major credit and debit cards, and other commonly used payment methods offered by Shopify in your region (such as digital wallets or accelerated checkout options where available).

Q: Is my payment information secure?
A: Yes. Our store is hosted on Shopify, which uses industry-standard security and encryption to protect your payment data. Your full payment details are processed securely and are not stored on our servers in plain text.

Q: Can I change or cancel my order after placing it?
A: We start processing orders quickly, so if you need to change or cancel your order, please contact us as soon as possible at info@homedecorhubs.com with your order number.
If your order has already been processed or shipped, we may not be able to change it, but you can still use our return process after delivery.

Q: I didn’t receive an order confirmation email. What should I do?
A: First, please check your spam/junk folder and any “Promotions” or “Updates” tabs in your email. If you still don’t see it within a few minutes of ordering, contact us at info@homedecorhubs.com with your name and any details you have, and we’ll re-send your confirmation.

General Questions

Q: Do you have a physical store?
A: No — Simmerly Home is currently an online-only store. This allows us to focus on curated products and convenient delivery right to your door.

Q: How can I contact customer support?
A: You can reach us anytime by email at info@homedecorhubs.com.
We aim to respond as quickly as possible and always with friendly, helpful support.

Q: Where can I read your full policies?
A: You can find detailed information on our:

  • Shipping Policy

  • Refund & Return Policy

  • Privacy Policy

  • Terms of Service

These pages are linked in the footer of our website.

Still have questions? contact us.

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