Shipping policy

Last updated: November 27, 2025

Thank you for shopping with Simmerly Home.
This Shipping Policy explains how ordering, processing, and delivery work when you purchase from our online store.

By placing an order on our website, you agree to the terms described below.

1. Where We Ship

We currently ship to the following countries:

  • United States

  • Canada

  • United Kingdom

As we grow, we may add additional destinations. Any updates will be reflected on this page.

2. Order Processing Times

We aim to process orders quickly, so you can start using your new kitchen essentials as soon as possible.

  • Most orders are processed within 1 business day (Monday–Friday, excluding holidays).

  • Orders placed on weekends or holidays will typically be processed on the next business day.

If there is an unexpected delay with processing your order, we will do our best to inform you by email.

3. Delivery Times (Estimated)

Delivery times can vary based on your location, the specific items ordered, and the shipping carrier. Typical delivery estimates are:

  • United States: usually 2–5 business days after your order has been processed

  • Canada & United Kingdom: usually 3–7 business days after your order has been processed

These timeframes are estimates and are not guaranteed. Delays may occur due to:

  • carrier issues,

  • weather or seasonal volume,

  • customs or import processes (for international shipments),

  • or other events beyond our control.

4. Shipping Methods & Fulfillment Partners

To provide fast, reliable delivery, we may ship your order using different carriers and fulfillment partners. In some cases, your order may be shipped directly from one of our logistics partners’ warehouses.

  • You may receive separate packages if your order includes multiple items shipped from different locations.

  • Regardless of the fulfillment partner, your order is managed by Simmerly Home, and our customer support remains your main point of contact.

5. Shipping Costs & Free Shipping

We aim to keep shipping simple and transparent.

  • Many of our items and orders qualify for free fast shipping on eligible orders.

  • If any shipping charge applies, it will be clearly displayed at checkout before you complete your order.

Shipping costs (if any) may depend on:

  • delivery destination,

  • order size and weight,

  • and any promotions active at the time of purchase.

Original shipping charges (if charged) are generally non-refundable, except where required by law or when the return is due to our error (for example, a wrong or damaged item). For details, please see our Refund & Return Policy.

6. Order Tracking

Once your order ships, you will typically receive a shipping confirmation email that includes:

  • your tracking number, and

  • a link to track your package online.

Tracking updates may take some time to appear after dispatch. If tracking does not update immediately, please allow some time for the carrier’s system to refresh.

7. Multiple Shipments

If your order contains multiple items, they may be:

  • shipped from different locations or warehouses,

  • delivered in separate packages on different days.

You will not be charged extra shipping costs for split shipments beyond what was shown at checkout.

8. Customs, Duties & Taxes (International Orders)

For orders shipped to Canada or the United Kingdom, your package may be subject to:

  • customs inspections,

  • import duties, taxes, or other fees charged by your country’s customs authorities.

These charges (if applicable) are usually the responsibility of the customer and are not included in our product prices or standard shipping fees.

We recommend checking with your local customs office to understand any potential charges before ordering.

9. Incorrect or Incomplete Addresses

Please ensure your shipping address is complete and accurate before placing your order.

  • If a package is returned to us due to an incorrect or incomplete address, we may contact you to confirm the correct address and may need to charge an additional shipping fee to resend the package.

  • Simmerly Home is not responsible for lost or undelivered orders due to address errors provided by the customer.

If you realize you made a mistake in your address after placing your order, please contact us as soon as possible at info@homedecorhubs.com. If the order has not yet shipped, we may be able to update the address.

10. Delayed, Lost or Stolen Packages

We understand how frustrating shipping issues can be and will do our best to assist.

  • If your tracking shows “delivered” but you did not receive the package, please first:

    • check around your property,

    • ask household members or neighbors,

    • and confirm with your local carrier.

  • If your package appears delayed or stuck in transit, please wait a few days, as carriers sometimes update tracking late.

If you still cannot locate your package or if it appears lost or significantly delayed, contact us at info@homedecorhubs.com with your:

  • name,

  • order number,

  • and tracking number.

We will contact the carrier, investigate the issue, and work with you on the next steps, which may include a replacement or other resolution, depending on the situation and carrier response.

11. Order Cancellations & Changes

We begin processing orders quickly to keep delivery times short.

  • If you need to change or cancel your order, please contact us immediately at info@homedecorhubs.com with your order number and details of the requested change.

  • We cannot guarantee cancellations or changes once an order has been processed or shipped.

If your order has already shipped, you may need to follow our Refund & Return Policy after delivery.

12. Questions About Shipping

If you have any questions about shipping before or after placing an order, please contact us:

Simmerly Home
Email: info@homedecorhubs.com
Address:
1209 Mountain Road Place Northeast
1209 MOUNTAIN ROAD PL NE STE N
Albuquerque, NM, 87110
United States

We’re here to help you get your kitchen essentials delivered as smoothly and quickly as possible.